FAQ
Frequently Asked Questions
Welcome to our Frequently Asked Questions section! Here, you'll find answers to some of the most common inquiries we receive from our customers. If you have a question that isn't covered here, feel free to reach out to our customer support team for further assistance.
Contact UsHow long will it take to receive my order?
For customers on the East Coast, where our warehouse is located, orders typically arrive within 2-3 days. West Coast deliveries usually take between 3 to 6 days. We use the fastest available shipping options to get your order to you as soon as possible.
How do I report a product quality issue?
If you encounter a quality issue with any product, please contact us at moowhipllc@gmail.com. Provide relevant details or evidence, and weβll arrange a full refund or send you a replacement.
Can I cancel my order after it has been placed?
Yes, you may cancel your order if it has not yet been shipped. Contact us at moowhipllc@gmail.com as soon as possible. Please note that once the order is in transit, cancellation is no longer possible.
Where do you ship to?
We ship to all U.S. addresses, including Alaska (AK), Hawaii (HI), and Puerto Rico (PR).
Should I ship to a P.O. box?
For optimal delivery speed and reliability, we recommend using a residential address rather than a P.O. box, especially for larger items.
Interested in wholesale?
If youβre interested in distributing Moowhip products in your region, please reach out to us at moowhipllc@gmail.com. Weβd be happy to discuss bulk order options and wholesale pricing with you.